5 Essential Elements For Telus customer service

5 Essential Elements For Telus customer service

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Every single person who phone calls the tech support quantity is wishing to talk to a real particular person at the earliest opportunity.  No-one hopes to must jump by way of a maze of inquiries in hopes of basically being set in a que to talk to an actual man or woman!  

• I was bounced in between various agents, my phone calls had been disconnected, And that i obtained inconsistent facts with regards to my contract and discount rates.

Of course I tried chat and received related having a live individual but they instructed me I needed to get in touch with. Undecided exactly what the Reps around the chat can assist with.

Have you experimented with employing the online Chat? Go browsing to My TELUS and the the Chat icon is going to be in the lessen right of the window. Answer the questions about what type of help you need then hold replying towards the bot with "I would like to speak to anyone" right up until the bot provides up and passes the Chat to a person.

You could only modify it. I waited for an hour or so around the cell phone to speak to a human. He was useful, but needed to redirect me to a different individual. I used to be then on maintain for an additional hour. They provided me a far better deal, but it really wasn't what was provided Telus customer service on line. Those specials are For brand new customers. Being a loyal customer I would need to spend $78 when compared to $sixty for a new customer, for your service I wished.

You can expect to then receive a textual content concept once the agent responds, and you may adhere to up at your earliest comfort.

I suppose I'm just previous, but I remember a time when you could possibly simply call a business, speak with a human without the need of sitting down on keep for several hours, and actually get customer service. Many thanks Telus for a beautiful customer knowledge.

following the agent critique my account he reported I can not give you a deal or credits like you have now together with your exiting account, so i just gave up and hangup the cellphone.

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I'll terminate each of the services home and cellular with Telus and explain to my family and friends to do so, which was the worst practical experience I obtained with Telus

Thank you for the awareness to this matter. I look forward to a prompt and satisfactory resolution.

The hrs they have got are not Functioning well with my operate and caring for an elderly family member hectic schedule. I also chatted Nonetheless they instructed me I must get in touch with in. 

I've made numerous mobile phone calls, I've clicked on "Alternatively, you may Make contact with our TELUS Management Staff here".  concluded the form, without having response, and concluded Yet another variety on MyTelus as well as go no reaction.

Looks like all we can do now is air our grievances with a community forum while in the hopes of somebody in a position of authority can actually do some thing about it.  

Yeah, I’m binding by a two 12 months deal regretably, I’m only four months in, but I did get somewhere. I guess The executive office called me nowadays so I've a cellphone conversation with him in one hour. We’ll see how that goes.